This article explains how to activate and access Delivery Receipts (also referred to as Delivery Reports). Delivery receipts allow you to determine how many messages have been delivered successfully. They're passed back to your account by the carrier, and as a result there may be a small additional cost for each receipt.
Note - if you're unsure whether these charges apply to you, just submit a support request using the contact details at the bottom of this page and our team will help you out.
Activating delivery receipts
- Navigate to Settings > Numbers > Settings
- Under the SMS heading, locate Always request delivery receipts, then toggle the switch to On:
When would I turn off delivery receipts?
Ideally delivery receipts should always remain switched on. Without delivery receipts, you'll be unable to track the delivery rates or effectiveness of your campaigns, so we don't recommend turning them off.