Allowing Duplicate Contacts

There are some scenarios in which you may want to allow a number to be uploaded multiple times against different names (e.g. a school that needs to contact a parent on one number but referring to two different children in separate messages). 

By default, the Messaging Hub will automatically restrict duplicate numbers from being created; however, this can be changed to allow duplicate numbers to be created

How to Allow Duplicate Contacts

1. In the menu, click on the    icon, then select Account:

2. Select the General tab.

3. Find where it says Allow duplicate contacts and toggle the switch to On: