FAQs

Sending & Receiving FAQs

• Messaging Hub Pricing
• Can I search for specific numbers and contacts in the inbox?
• Can I send video?
• How do I create a message signature?
• How do I exclude the subject line from Email to SMS messages?
• How do I send MMS (picture) messages?

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Account Management FAQs

• Can I still report on a sub-account that I deactivate?
• Can I upgrade a User on a Sub-Account to an Admin on the Parent account?
• How do I change my email address?
• How do I deactivate a sub-account?
• How do I reset my password?
• I can't login to my account (login credentials failed)

See all 8 articles

Reporting FAQs

• Can I check messages sent to a specific mobile number?
• How do I download a report of my message logs?
• What is the difference between outbound messages and units used?

Automation FAQs

• Extension App Pricing (Salesforce, Microsoft Dynamics, ServiceNow, Zoho & NetSuite)
• Automation FAQ

Mobile Landing Page FAQs

• Landing Page is not displaying correctly (Chambly, Grandby)
• Personalisation fields not being picked up in the Landing Page when I upload a CSV of recipients