Create & manage webhooks

A webhook (or callback) enables our platform to ping your application with information about a given event (such as a new inbound SMS received). This happens in real-time, allowing you to leverage the platform to create your own 2-way messaging solutions by sending SMS via the API, and processing any responses via Webhooks.

Common events that you will want to listen to:

• SMS -> Receive SMS
• SMS -> Opt-out occurred
• Delivery Reports -> Message is delivered
• Delivery Reports -> Message has expired

Create a webhook

1. Navigate to Settings > API and select the Webhooks tab, then click New Webhook:

   

2. Set up the basics of your webhook:

• Select the event(s) you want to listen for, (e.g. SMS -> Receive SMS)
• Select the HTTP Method you want us to send to your application (e.g. POST)
• Enter the URL where you want to process the event (e.g. https://yourapplication.com/sms/inbound-sms)

3. Next, specify any headers you would like to present in your request. To add additional header rows, simply click Add Header:

   

4. Next, specify the content to be passed in the content of the request to the specified endpoint. A good default to specify would be the following:

5. Finally, click Save Webhook in the bottom right of the screen.
   
   In this example, we created a webhook that will POST to https://yourapplication.com/sms/inbound-sms when you receive an SMS, as a JSON request with the following information in the JSON body: id, accountId, sourceAddress, destinationAddress, messageContent, replyContent.